Frequently asked questions
Go to https://workfromhere.co/plans and go to the Membership plans. Select the plan that best fits your needs and follow the steps through the sign-up process. You will need to pay in advance with a credit or debit card.
We have limited parking on-site and comes as an additional extra. You can find availability of our car parking spaces in the Member Portal.
There are various alternative car parking options nearby which are listed below:
Bishop’s Stortford Station: £11 per day // 5-minute walk
Apton Road: £4.40 per day // 13-minute walk
Causeway: £4.40 per day // 15-minute walk
Basbow Lane: £4.40 per day // 15-minute walk
Our address is Millars Three, Southmill Road CM23 3DH and you can see us on Google Maps here.
We are located on Southmill Road which is within walking distance of Bishop’s Stortford town centre and the train station.
We have limited space for bikes, but yes, you can cycle although space will be on a first-come-first-served basis.
There are plans for a secured space for bikes in the future which we will share more information on.
Our booking system has a floor plan and you can select hot-desks on an ad-hoc basis from the floor plan which is based on a first come first serve basis.
There is a Dedicated Desk Membership plan which will allow you to have the same desk every day and will not be bookable to others as a hot-desk.
Yes, you can change your membership any time you wish.
Yes, if you decide to Pay-As-You-Go or sign up to one of our part-time memberships, you can book additional hot-desks and meeting room hours.
Prices may vary depending on your membership plan and any usage will be subject to availability.
In the Resources section of the Member Portal, you can select the meeting room you would like to book and select a time from the calendar. Your available room credits will be visible to you and you can book a time-slot depending on your available balance.
Additional hours can be purchased from the Member Portal as well.
Yes, there is a kitchen with a fridge, microwave, dishwasher, a bean-to-cup coffee machine, as well as free tea, biscuits, and milk for teas and coffees.
Yes, but please ensure that you clearly label whatever you bring. Anything left on a Friday evening will be thrown away.
Toilets are accessible in the main building through the reception. There is a disabled toilet on the ground floor as well as able-bodied toilets on the first floor.
If you have any issues, then first try one of your co-workers. They are a friendly bunch who are always happy to help. If they cannot help you, then look out for the owners, Sam or Mike, who will have made themselves known to you.
Failing that, you can email email@example.com and he will get back to you asap.
When you first arrive, you need to check in to say that you have arrived. You do this in the Member Portal.
It is really important that you check-in which helps us in emergencies and to manage capacity in the workspace and Covid Track and Trace.
You will have been emailed with information about how to access the WiFi and to print as well as a few other things.
Any issues, then please speak to one of your co-workers, Sam or Mike, or email firstname.lastname@example.org and someone will be able to help you.
You can cancel your hot-desk booking up to the day before the booking without losing your credits.
There may be instances where we can refund a booking with a shorter notice period which is at the discretion of the management.
You can cancel your membership at any time through the Member Portal. Please note that on most plans there is a notice period.
If affordability is an issue, then we would recommend that you speak with Sam or Mike or email email@example.com as there may be a way to make things work.
We would obviously be very sorry to see you go and we would welcome any constructive feedback on how we might be able to improve things in the future.
Yes, you can host your event at WorkFromHere. Please email firstname.lastname@example.org to discuss further.
As much as we love our four legged friends, not everyone does so we regret that we do not allow pets.
Co-working can work for anyone. If you need a desk and you have your own laptop, then you are good to go.
Since COVID-19, a lot of people have had to adjust to working from home. Whether you are self-employed, a small business owner, or normally commute to London, Cambridge or anywhere in-between, it has impacted almost everyone.
Not everyone has space at home to work comfortably, some people find it hard to get a balance between work and home life, and others crave being back in an office environment with people around them.
We can have options to support most people’s needs.
Yes, we have printing and copying facilities which are included in your booking. We operate a fair-use policy which covers off a small amount of printing per person.
If you need to print a large number of pages, we charge 10p per colour page, 5p per black and white page.
Alternatively, we recommend that you print them from home or go to a local printing company.
Just bring yourself, your laptop, your mobile phone, and your passion.
Yes, we have super-fast wifi which should cater for all your needs.
We are open Monday to Friday from 0830 to 1730. We tend to close for a few days over Christmas, New Year, and Easter. Dates will be publicised nearer the time.
No. If you need additional access, then please email email@example.com to discuss further. The space is available for event hire at a reasonable cost.
These situations are unprecedented and we will evaluate any form of Government enforced lockdown at the time and will correspond with each active member and anyone with PAYG bookings to explain the situation.
We are in the process of conducting a full COVID-19 Risk Assessment and we will publish it publically when it is available.
There is clear signage, hand-sanitiser stations, and all communal surfaces are cleaned on a regular basis.
It is ultimately our members’ responsibility to follow the guidelines and anyone showing signs of COVID-19 infection should not come to the workspace.
Finally, you will need to accept our terms and conditions when booking your workspace which asks you to agree to our safer ways of working practices.
In line with government guidelines, we in in the process of conducting our COVID-19 Risk Assessment.
We have also produced a document describing safe ways of working which will be emailed to you when you book a day pass and is part of our terms and conditions. There will also be clear signage around the workspace.
It is ultimately your responsibility to follow the guidelines to keep yourself, your co-workers, and the community safe.
The Member Portal has a help section which is very comprehensive and should be able to help you. If you have any questions then try speaking with any of your co-workers or email firstname.lastname@example.org and we’ll help as best we can.
You pay with a debit or credit card through the Member Portal.
Yes, we have step-free access to the workspace as well as accessible toilets.
Yes, we are located 5-minutes away from the train station and there is a nearby bus stop where the following busses stop: